Frequently Asked Questions (FAQs)


Many websites suggest you "bookmark" the URL (website address) so you don't need to remember the URL. We suggest the opposite! Always use the link provided in one of your emails (if you have received one), or type the URL into the address bar in your browser. Never use a bookmark, 'favorite' (Netscape), shortcut or URL remembered by your browser when you are typing the address. If you use a bookmark, the login page will load correctly, but it may not let you into the site. For security reasons, each session on the system is given a different identifier. Using shortcuts like this refers to a redundant identifier from a previous session, so the system does not let you in. (Internet banks use similar tricks to keep their sites secure, which you would expect, as a customer).

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